Customer Service Representative Frisco

Customer Service Representative

Full Time • Frisco
Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Vision insurance
We are looking for a motivated, computer savvy individual to work in our dynamic, fun, and growing office. Your focus will include answering customer calls, dispatching jobs to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position. 1-800-Plumber +Air is very customer focused and we pride ourselves in delivering a high quality customer experience every day.
 
Requirements:
  • Have a courteous and pleasant demeanor
  • Customer first mindset
  • Take inbound calls being the first impression for the customer
  • Utilize great communication skills to ensure the customer is satisfied and all needed information is received during the call
  • Make sure the phone is answered by the 3rd ring using the approved greeting each time
  • Technician Scheduling using CRM software (ServiceTitan experience a strong plus)
  • Handles Invoice Processing
  • Enable calls to answering service at end of day
  • Additional duties as directed by owners/manager
Benefits:
  • Competitive Salary, paid weekly
  • Employee insurance paid 100% by employer
  • Paid time off
  • Fun environment (be prepared to smile every day!)
  • Growth potential for bigger roles as we scale together (Manager, Office Manager, etc.)
 
Other requirements:
  • Clean Background
  • Pass Drug Test
  • Reliable Transportation
  • Active Cell Phone
  • Valid Driver’s License
 
 
Compensation: $55,000.00 - $70,000.00 per year




This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Plumber Corporate.

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Why Work for Us?

OPPORTUNITY FOR ADVANCEMENT
PAID TRAINING
COMPETITIVE PAY
TEAM ORIENTED ENVIRNMENT
COMPETITIVE BENEFITS
FREE UNIFORMS
(FOR TECHNICIANS)
INDUSTRY LEADING TECHNOLOGY
HIGH CUSTOMER SATISFACTION