General Manager

Location

Eastside Seattle (Redmond)

Type

Full Time

Benefits:

Bonus based on performance
Competitive salary
Employee discounts
Profit sharing
Training & development

We are a successful Residential Service Company that strives to be the highest quality brand in the industry through honesty, integrity, professionalism, and craftsmanship.

Our General Manager position offers competitive pay with bonus potential and comes with amazing benefits! Our compensation package includes:

Medical and dental insurance stipend
Paid holidays
Paid time off
Bonus
Paid training

The General Manager is responsible for the overall success and management of our residential service departments. You will oversee the Plumbers. In this role, you will plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives, while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in a rapidly changing and highly competitive business environment. Extremely high focus on sales and operational efficiency is absolutely required for this position.

RESPONSIBILITIES:

Manage and develop service center operations including setting work priorities, conducting staff meetings, coaching, mentoring and training staff.
Develops and implements operational plans to achieve profit and growth goals, and manages expenditures to meet operational goals.
Develops forecasts for sales growth, market mix, and profitability with plans to meet such projections.
Oversees daily operations to ensure that proper procedures and guidelines are in place.
Resolves customer issues and complaints to ensure customer satisfaction.
Has the ability and willingness to learn the industry standards and practices, including product details and company services offered.
Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally.
Assists with or performs administrative tasks.
Develops working knowledge of industry regulations, restrictions, and laws and ensures service department adheres to all rules.
Resolves escalated customer issues by developing and maintaining a great relationship with customers.
Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.
Regularly audits work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure the highest quality of work.
Must be able to pass a drug screen and criminal background check.
Promote enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1's.

QUALIFICATIONS FOR GENERAL MANAGER:

Prior experience managing residential home services
Plumbing experience preferred
Experience with business expansion preferred
A valid driver’s license and a clean driving record is required for this position.
Top-notch leadership skills that motivate others
Strong customer care skills
Organized and detail-oriented
Experience leading a team with KPI’s
Able to operate with integrity and honesty

Come join an organization that works for you to help you achieve your professional goals!

All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal-opportunity employer. Pre-employment background checks and drug tests are required to be considered for this position.

Compensation: $65,000.00 - $90,000.00 per year

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Plumber Corporate.

1-800-Plumber + Air of Eastside Seattle

1-800-Plumber +Air is the premier plumbing and HVAC company in your area that focuses providing unmatched service for our customers.

Here at 1-800-Plumber +Air, we have a Win/Win/Win model. First and foremost, it is important for our customers to win. Meaning, they get the quality of service that they deserve with the Honesty and Integrity that they want. Second, it is important that you win as being apart of our team. We will work together to make sure that we put a plan in place that allows you, as being apart of our team, to help you accomplish your goals. Third, is for we as the company to win. We know that when all 3 parties win, it creates for a fantastic experience and work environment.

Come be apart of a team that will help you grow and accomplish the goals and dreams that you have always wanted.